How do I return?
'It’s FREE, simple and easy. We have multiple ways you can return items, with direct to our stores (including Foodhalls) being the fastest way to get your refund.
To start your returns process:
1. Go to ‘Orders & Returns’ in your account
2. Find your order and click ‘Return item(s)’
3. Select your preferred way to return. You’ll see steps for what to do next plus your relevant returns barcode
4. You don’t need any other documentation, all details needed are included in the barcode/label generated
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- Show the barcode and the card you paid with
- Return processed the same day
- We’ll refund the card you paid with
- Find your nearest store here -
- Show your return barcode
- A colleague will give you a tracking receipt
- Your return will be processed within 14 days and we’ll refund the card you paid with
- Unable to show your return barcode? Simply bring your order number or ensure your return is in its original packaging*Excludes Foodhalls in BP petrol stations, WH Smiths, railway stations, Moto service stations, hospitals and airports
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- Show the QR code at your local Evri Parcelshop (not currently in Northern Ireland)
- Affix the label they print for you and hand to the assistant
- Keep the tracking receipt they give you
- Return processed within 14 days and we’ll refund the card you paid with
- Max weight 15kg, max length 120cm -
- Show the QR code at your local Post Office
- Affix the label they print for you and hand to the assistant
- Keep the tracking receipt they give you
- Return processed within 14 days and we’ll refund the card you paid with
- Max weight 20kg, max dimensions 61 x 46 x 46cmDue to strike action, returns sent through Royal Mail are subject to delays.
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- Select the option on ‘My Account’
- Book a convenient time on the Evri website
- Print out the label at home and affix to the package in advance
- Keep the tracking receipt they give you
- Return processed within 14 days and we’ll refund the card you paid with
- Max weight 300kg, max length 300cm
- Not currently available in Northern Ireland
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You can return items bought as a guest by using our guest tracking and returns portal . We’ll just need your name and order number.
Here’s what to do, however you return your order
*Excludes food, wine, hampers and furniture and was purchased in the last 35 days for full price items or 14 days for sale items
Returns policy
• Our standard policy is 35 days from purchase
• Applies to online and in-store purchases
• Sale items are 14 days from purchase
• Click here to find out more
Gifts
• Gift orders will remain the same for now, including paper order summary
• Select ‘hide price’ at checkout to conceal amount
• For gift returns, exchanges or returns with no proof of purchase, you’ll get a credit receipt at the most recent price(s), valid for 12 months
