Collection & delivery

Store collection

FREE/£2.50

Order by 1pm and have your order delivered to one of our stores on the same day using our Click & Collect Now service for £2.50. For more details click here.

Order by 9pm for free next-day store collection. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

Please remember to bring along your confirmation email. Stores will hold your order for 7 days after your arranged collection date. Lost your confirmation email? No problem, we’ll just need your name, postcode, email address and phone number. You can view your order and access any tracking details in My Account

Standard delivery

FREE

We’ll deliver for free (exclusions apply), within 3-5 working days. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

Our couriers deliver between 7am and 9pm. During busy times, we may deliver outside these hours.

To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account

Nominated day/Next day delivery

£5.99

Order by 7pm and we'll deliver your order tomorrow for just £5.99. Alternatively, you can choose a day that suits you. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

Our couriers deliver between 7am and 9pm. During busy times, we may deliver outside these hours.

To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account

Nominated-day/next-day delivery

FREE

Order by 8pm on weekdays on selected flower lines and 5pm on weekends for next-day delivery or choose a day that suits you. Sunday delivery on selected lines only. To find out if these delivery options are available to your postcode, click here. You can view your order and access any tracking details in My Account.

Nominated day/next day delivery

FREE

Order your hamper or wine by 6pm Monday to Friday or by 5pm at weekends for next day delivery. Alternatively, you can choose a day that suits you, although unfortunately we are currently only able to deliver on Sundays on selected lines.

Nominated day delivery is free for all hamper and wine orders, but please note that this is subject to availability and may change depending on location, product type and carrier availability.)

Store collection

Cake and sandwich platter orders can be collected from 9am on your chosen collection date, just bring along your confirmation email. Lost your confirmation email? No problem, we’ll just need your name, postcode, email address and phone number. As cakes and sandwich platters are perishable, you’ll need to collect your order on the day it arrives in store. Click here to check store opening times. Click here to check store opening times. You can view the status of your order at any time in store Click here to check store opening times. You can view the status of your order at any time in My Account.

Nominated-day delivery

£5.99

For Nominated Delivery Day Service you can choose a day that suits you. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

Our couriers deliver between 7am and 7pm. During busy times, we may deliver outside these hours.

There are some places in the UK that we can’t deliver to yet, including Northern Ireland. `See our list of exceptions here. To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account .

Specialist standard delivery

£15

Our branded furniture items are delivered by one of our specialist suppliers. Please note that this is subject to availability and may change depending on location, product type and carrier availability.

Once you’ve ordered, they'll be in touch to make a plan for delivery – you can choose the delivery date and inform them of access requirements. There are some places in the UK that we can’t deliver to yet, See our list of exceptions here. To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account .

For more information on branded furniture delivery, visit our furniture terms & conditions here .

Standard delivery

During the busy sale period, the date shown at checkout is the latest date your order will arrive. We’ll aim to deliver earlier if possible. You can view your order and access any tracking details in My Account.

Standard delivery

£3.99/FREE

We’ll deliver for free if your order is over £60 (exclusions apply), within 7 working days. We’ll aim to deliver earlier if possible. If you’re not spending £60 then delivery is £3.99. To find out if this delivery option is available to your postcode, click here. You can view your order and access any tracking details in My Account.

Delivery varies depending on the product, so please scroll down to find the department relevant to your order.

If you are shipping to Jersey, please use the dedicated Jersey website.

Branded Home
Unfortunately, we are unable to deliver branded home products to the following postcodes due to supplier restrictions:

Clothing, home (excluding furniture) and beauty
Unfortunately, for all clothing, home (excluding furniture) and beauty, if your postcode belongs to GX11, we do not currently offer standard home delivery.

Next day or nominated day home delivery is not available to the below postcodes:

If your postcode belongs to one of the below, your nominated day home delivery order will arrive within 96 hours:

Flowers
If your postcode belongs to one of the below, your nominated home delivery order will arrive within 48 hours:

Unfortunately, if your postcode belongs to one of the below, we cannot guarantee the full freshness of flowers upon arrival, therefore we do not deliver:

Hampers & Wine
For all ambient hampers and wine orders, if your postcode belongs to one of the below, your order will arrive within 48 hours:

Also, if your postcode belongs to one of the below groups, we do not deliver:

For all chilled hamper lines, if your postcode is listed below, we cannot guarantee the full freshness/quality of the hamper upon arrival, therefore we do not deliver:

Furniture
Unfortunately, we are unable to deliver M&S own brand furniture to Northern Ireland, as well as the following postcodes:

Branded Furniture
Unfortunately, we are unable to deliver branded furniture to the following postcodes:

All BT postcodes for made-to-order or customisable furniture

Branded Clothing

Unfortunately, we are unable to deliver branded home products to the following postcodes due to supplier restrictions:

For £2.50, you can now order and collect your online order on the same day from the following 20 stores:

Bluewater, Brooklands, Camberley, Castlepoint, Cheltenham, Culverhouse Cross, Eclipse Park Maidstone, Fosse Park. Handforth, Kingston, London Colney, Longbridge, Meadowhall, Norwich, Sears Solihull, Silverlink Newcastle, Stevenage Retail Park, Teeside, Torbay and Vanguarde Monks. (Please note that this is subject to availability and may change depending on location, product type and carrier availability.)

To collect your order on the same day, all you need to do is follow the below steps:

• Visit our checkout before 1pm on the day you want to collect your order.

• Choose to collect your order from one of the 20 stores listed above.

• If your order qualifies and Click & Collect now is available, you will be able to select the same day as you are placing your order as your collection date, from the collection date calendar shown.

• A £2.50 charge will be added to your order once the same day is selected.

• Once you complete your order, we will email you your order confirmation which will confirm your same day delivery date.

• We will email you again as soon as your order is ready to collect in-store.

Orders can only be delivered to one address. You’ll need to place separate orders for items that need to be delivered to different addresses

Yes, you can. You can view all of the available delivery options to your chosen address at checkout.

Please note that orders placed with British Forces Postal Office (BFPO) are expected to arrive within 10-14 working days. Unfortunately, we are only able to track your order as far as your BFPO office. Once your parcel has been delivered to the BFPO office, you'll need to contact them directly for any further delivery updates.

Once you have purchased your item, it should arrive within 7 working days

We’re really sorry about that. If you have received any incorrect items, you must inform us within a reasonable period of time. Where possible, you will be asked to return the products to us using one of our free returns options. If it is not possible for you to return the item, and if you are eligible for a refund or replacement, this will be discussed at the point of contact.

We hope to resume these services as soon as possible. In the meantime, you can continue to shop in store for cakes, flowers, wine and the rest of your favourite M&S Foodhall products.

M&S Sandwich platters will only be available for collection in store.

If there are issues with products received, customers can request a refund quickly and easily on the Ocado website. You just need to log in, go to ""My Ocado"", then ""order""and select ""request"" under Refunds.

For any other issues, customers can get in touch with Ocado's Customer Service team by phone, email or live chat by visiting the ""Contact Us"" page on Ocado's website.

You can check the status of your order and find tracking information at any time in My Account. If you placed your order as a guest, click here for tracking information.

We’ll keep you updated about your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been despatched.

To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different couriers. Our couriers deliver between 7am and 9pm. During busy periods, we may deliver outside of these hours.

Check if the courier has left your delivery in a safe place.

Check if one of your neighbours has received the delivery for you.

Use the tracking number to see if the tracking system has been updated with any information, such as a photo of where it has been left.

If your delivery still cannot be found, please get in contact with our customer services team

If you’re collecting from one of our Simply Food stores, please check in using the Click & Collect digital screen. If you’re collecting from one of our clothing & home stores, when you arrive at your store, look for a collection point in the Foodhall.

If you’re unable to find the digital screen or collection point, please ask one of our store colleagues, who will happily help you.

Please bring your confirmation email with you (either printed or on your phone) to collect your order. One of our store colleagues will then bring you your food order.

Home delivery
Most deliveries need to be signed for, so if you’re out when delivery is attempted, our couriers will leave a card explaining what to do next.

If you’ve ordered a hamper, we’ll leave it in a safe place if you’re not home. However, as hampers can contain perishable items, we recommend choosing a day when you know someone will be available to sign for it.

Store collection - Cakes
As food items are perishable, you’ll need to collect your order on the same day it arrives in store. Unfortunately, we are unable to extend your collection date or give you a refund if you don’t collect your order on the selected day. Cake orders can be cancelled or amended within 30 minutes of placing the order – after this time, we are unable to change or amend your order or chosen collection store.

Store collection - Everything else
We’ll hold your order at your chosen collection store for seven days after your selected collection date. If you’re unable to collect your order by the seventh day, please contact our customer service team and they will be able to extend the collection period for you. Otherwise, your order will be returned to our warehouse and a refund will be issued to your original payment method only.

International delivery
Some international deliveries need to be signed for on receipt. If there’s no one available, we’ll leave a card explaining what to do next.

Collection will be available in stores across England, Wales and Scotland.

Due to legislation changes that came into effect as a result of Brexit, we have temporarily suspended our Food to Order and cake collection service in Northern Ireland. We are working hard to resume this service as soon as possible.

We are encouraging customers to bring their own bags to collect their online orders. We are committed to reducing, reusing and recycling our packaging and are trialling new alternatives. In some stores, you may find that items in your Click & Collect order are packaged in a plastic bag or given to you without one. Please help us reduce our use of plastic by bringing your own bag to collect your order.

Start by choosing the local country you wish to ship to – you can select the correct region at the top right of our website. Please note: all products are sold on a delivery duty-unpaid basis, so recipients outside the EU may have to pay import duties, or other taxes. Our local delivery partners may also charge fees for processing import duties. Please consider costs that may be applicable on arrival into the country of your choice, as unfortunately M&S can’t be held responsible for these.

Varies by market. Please refer to your local market website for more details.

To place an international order, first select the country you wish to ship using the region selector at the top right of our website. At checkout, you can then enter the delivery address for that country. If you frequently ship to the same international address, you can save it in your account settings under ‘Your account’ > ‘Go to your account’ > ‘Address book’.