Product & brands information

Our size guide hub will give you all the information you need to determine what size you are.

If you are missing instructions, missing parts or need a replacement/extra part please contact our Customer Service team on 0333 014 8111.

(Parts are subject to availability and charges may apply).

You can find detailed allergy information and an ingredient list within the product description page of the online food catalogue. This information is subject to change, so you should always read the product label in-store before purchasing.

You can find information regarding the origin of each product within the product description of our online catalogue. Its worth noting that some products may have ingredients with multiple origins, but all assembled within the UK to ensure freshness.

We guarantee that your flowers will look beautiful for at least five days – just keep them hydrated and fed!

Quality you can trust
We’re so confident our furniture is built to last; our industry-leading guarantee covers any manufacturing failure. Yes, any. So that means it covers the frame, material, cushion, feet, drawers, doors, cupboards, mattresses and beds – the entire product is covered. That’s our promise, and that’s why our furniture comes with a 10-year guarantee. This does exclude outdoor furniture, some 3rd party Brands and does not cover any issues arising as a result of normal wear and tear or misuse. Please see the full Furniture T&C’s for more details and exclusions.

How do I report faulty or damaged furniture?
On receipt of the furniture, if the product is faulty or not as described, or if you have a problem with your new furniture, please follow these steps:

• Contact us on 0333 014 8111 or 0353 1695 0741 (ROI) to discuss the situation, or visit the Contact Us page for more details. Please retain the original packaging
• Our furniture care team will ask you to take photos of the damaged/affected area.
• Our furniture care team will contact you to advise on next steps
• If we find your furniture to be damaged or faulty, the solutions we suggest will depend on the circumstances of each case, but may include repair, replacement or a refund, as appropriate and in accordance with your legal rights
• Where possible, we will send a technician to repair your purchase at home



What happens if I want to report faulty items after the 35 day period?

Where you return faulty goods to us more than 1 year after delivery, and you are entitled to a refund, we reserve the right to apply a usage deduction for your period of use. That period of use will be set from the time of delivery to the date the claim was started and calculated to the nearest month. The refund you will receive will be calculated as shown.

How long since date of delivery to Customer?	Percentage of price paid refunded to Customer once item collected
if 12 months or less	100%
if 24 months	80%
if 36 months	70%
if 48 months	60%
if 60 months	50%
if 72 months	40%
if 84 months	30%
if 96 months	20%
if 108 months	10%
if 33 months (example)	72.50%

For orders placed via www.marksandspencer.com, in-store and over the phone.

These furniture terms and conditions of sale ("Terms and Conditions”) apply to any order you place for made-to-order and stock product categories through www.marksandspencer.com in-store or over the phone.

All other terms and conditions are as stated in our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link). In event of any inconsistency between these Terms and Conditions and our General Terms and Conditions of Sale, these Terms and Conditions will apply.

1. Payment:
   • All card/cash/credit/voucher/PayPal/Clearpay payments will be processed on the day you place your order.
   • If you have purchased your furniture using the Interest Free Credit option (UK only), your first payment will be activated upon successful delivery of your furniture, in accordance to your credit agreement.(https://www.creation.co.uk/about-us/terms-and-conditions)
2. Our furniture products:
   • All our furniture complies with the appropriate safety standards for domestic use only; it is not intended for commercial use. Any guarantee would be invalidated in the event that the furniture is used in a commercial environment. Unless stated otherwise, the furniture is suitable for indoor use only.
   • Images displayed are a guide only and may not be representative of the finished product. Fabrics are overlaid onto model images, so actual seams and pattern match may differ from what is shown. Product finishes may differ when viewed on a screen or device when then compared to the physical item. This would not be considered a fault with the product.
3. Will it fit?
   • Before you place your order, it is essential that you note your furniture’s dimensions and check that it will fit into your home and into your chosen room and through all access routes (both internal and external)
4. Check your order:
   • Please check your order confirmation documents carefully and ensure that the item, style, colour and quantity of the products stated match what you’ve ordered.
5. Delivery:
   • • Furniture Delivery Costs are £5.99 for a Nominated Delivery Day service. Deliveries via our 3rd Party Brands, such as for Mattresses or Garden Furniture, will be charged at £15.
   • Delivery locations:
     • Furniture can be delivered via our carrier partners to any address in mainland UK with the exception of Northern Ireland, Channel Islands, Orkney Islands, Isle of Man and Isle of Wight.
   • Delivery Terms:
     • 1)Delivery must be to one self-contained address per paid delivery charge. We will not deliver to multiple locations, multiple flats/apartments or accommodation units within one building.
       2)As the M&S furniture is strictly for residential use only, we reserve the right to cancel the order if we believe the furniture is being purchased, or going to be used, outside of residential home use.
       
   • Delivery booking confirmation:
     • 1) Please note that if your order contains multiple products there is no guarantee that they will all be delivered at same time by the carrier though they should all arrive on same day.
       
   • Changes to your Delivery:
     • 1) You can manage the delivery of your furniture order delivery via the DPD or Evri Apps if you need to make any changes to the delivery after it has been placed.
       

6. Delays:
   • Occasionally, the delivery of your furniture may be delayed or postponed. We will, of course, make every effort to keep you informed, minimise delay and discuss revised delivery timescales. But we shall be under no liability for any delay or failure to deliver your furniture if the delay or failure is wholly or partly caused by circumstances beyond our reasonable control (e.g. particularly bad weather conditions). Where there is a delay or failure for such reasons, you may wish to cancel your order. See section 7 below for further information about cancelling.
   • Please note that we reserve the right to cancel your order in the event the stock is no longer available. We will of course inform you of this in the event it is necessary and we will refund you the full price paid of the item(s) cancelled.
7. Amendments or Cancellations:
   • You can make changes to your order, including cancellation or amendments to delivery date, delivery method, chosen delivery/collection address, or add a gift message, within 30 minutes of placing it and provided the order status is still displayed as ‘Order placed’. You can check the status of your order by logging into your account. Unfortunately, you cannot add or remove items once your order has been placed. If you need to do this, we advise that you cancel your order, and then place a new one with your chosen items.
8. Returns:
   • Furniture cannot be returned to any of our M&S stores.
     • If you ordered your furniture item on or after the 10^th October 2024, and you wish to return your order, you have 35 days to inform us, starting on the day after your products have been delivered.
   • Please note Furniture cannot be returned to any M&S store.
     • Returns for products purchased after the 10^th October 2024 can be arranged via your online account. If you wish to discuss a return for an item purchased before the 10^th October 2024 please contact our customer services teams on 0333 014 8111.
     • Items being returned due to a change of mind by the customer must be returned in the same packaging and condition as delivered. Failure to do this will result in the collection being cancelled.
     • Note that in all circumstances, where a product is in your possession and awaiting collection, you are responsible for any loss or damage to the furniture before it is received by us (except where caused by us). We reserve the right to deduct these costs from any refund made to you.
     • Please note that our goodwill refund policy, which can be found within our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link) does not apply to furniture. Once your cancellation right has expired, we will only give a refund in accordance with your legal rights, for example, if the goods are not of satisfactory quality or as described. Please see our General Terms and Conditions of Sale for further details of your legal rights (click here for link)
9. After delivery:
   • Furniture cannot be returned to any of our M&S stores.
     • If you have a problem with your new furniture please follow the below steps:
     • 1)Contact us on 0333 014 8111 (for UK) to discuss the situation. Please see our Contact Us page (click here for further contact details.
       2)Delivery damage or faulty items must be reported within 35 days of receiving delivery of the order.
       3) If your furniture is damaged or faulty, the remedies we will provide will depend on the circumstances of each case, but may include replacement or a refund as appropriate and in accordance with product availability. This does not affect your Statutory Rights.
       4) Where you return faulty goods to us more than 1 year after delivery, and where you are entitled to a refund, we reserve the right to apply a usage deduction for the period of use that has passed. That period of use will be set from the time of delivery to the date the claim was raised, and calculated to the nearest month. The refund you will receive will be calculated as shown below.
       
     • If you are exporting your furniture internationally, please make sure you are completely happy with your product before shipping onwards as we cannot arrange international collections or administer after sales assistance overseas. Please also check what customs formalities are involved, including payment of export or import duties.

How long since date of delivery to Customer?	Percentage of price paid refunded to Customer once item collected
if 12 months or less	100%
if 24 months	80%
if 36 months	70%
if 48 months	60%
if 60 months	50%
if 72 months	40%
if 84 months	30%
if 96 months	20%
if 108 months	10%
if 33 months (example)	72.50%

10. Furniture Guarantee:
    • If you purchased your furniture on or after the 28th of January 2020 it will come with a 10-year guarantee. If you purchased before this date please contact our Customer Services team (0333 014 8111 for UK). (Click here for link to UK)
    • The M&S 10-year Guarantee covers the product against any manufacturing failure. This covers such things as sofa frame, material, drawers, doors, mattresses and beds against any sort of failure that would arise from a manufacturing defect.
    • Please note all outdoor furniture is excluded from the 10-year Guarantee and has a 12-month after care warranty. This does not affect your Statutory Rights.
    • Please note that the 10-year Guarantee does not cover any issues arising as a result of normal wear and tear, improper care & maintenance, using in a commercial environment or accidental damage. The life of your furniture depends on you looking after it according to the care instructions provided.
    • This guarantee is in addition to, and does not affect, your Statutory Rights. Please see our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link).
    • Where a replacement is offered, the 10-year Guarantee will still expire on the original Guarantee expiration date.
    • Where a refund is offered we reserve the right to apply a usage deduction to the amount refunded where the product was delivered more than 12 months before the date of claim. Please refer to section 12.5 above for further details.
    • Exclusions to the M&S 10-year Guarantee – please read carefully
      What does your guarantee not cover?
      
      • 1) Ex-display products purchased in-store.
        2) Products purchased from M&S Outlets.
        3) Any 3rd Party Brands which may have their own guarantee separate to the M&S guarantee.
        4) Any outdoor furniture.
        5) Accessories.
        6) Normal wear and tear.
        
    • The guarantee will not apply if:
      • 1) The furniture has been subject to adverse moisture, heat or direct sunlight.
        2) The product has not been properly maintained in accordance with the care instructions, or there is evidence of product abuse, misuse or use in a non-domestic environment.
        3) The product is in an unsanitary condition. We reserve the right to refuse to collect and/or dispose of any unsanitary product.
        4) The product has been exported outside of the UK.
        5) The guarantee is nontransferable and cannot be ‘transferred’ to new owners if you decide to sell or pass on the furniture item to someone else.
    • Claiming on your guarantee:
      • To make a claim, please call our Furniture Customer Services team (0333 014 8111 for UK) to discuss the situation. You will need to provide all the following:
        1) Proof of purchase.
        2) A photograph of the batch label.
        3) Photographs of the fault.
        

Version: February 2024, T&Cs are subject to change

Outdoor Furniture – Aftersales

As per our terms and conditions outdoor furniture is excluded from our 10-year guarantee. Please see full terms and conditions here. FURNITURE T&Cs

All other terms and conditions are as stated in our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link) and www.marksandspencer.com/ie (click here for link) (as applicable). In event of any inconsistency between these Terms and Conditions and our General Terms and Conditions of Sale, these Terms and Conditions will apply.

1. Outdoor furniture aftercare cover:
   • If you purchased your outdoor furniture on or after the 28th of January 2020 it will come with a 12-month aftercare cover. This cover does not apply to any issues arising as a result of normal wear and tear, improper care or accidental damage. The life of your furniture depends on you looking after it according to the care instructions provided.
   • If you purchased your furniture before the 28th of January 2020, contact our Customer Services team (0333 014 8111 or 0353 1695 0741 for ROI). (Click here for link to UK and here for ROI)
2. What does your aftercare period cover?
   • Your aftercare period provides a repair service should your outdoor furniture develop a proven manufacturing fault during the 12-month aftercare period. All faults needs to be reported within the first 12 months from delivery and verified by our Furniture Aftercare Team
   • All inspection & repair services are provided by authorised service technicians who are appointed by M&S.
   • We reserve the right to use alternative, similar materials to repair your product where the original materials are no longer available.
   • If your product cannot be repaired, we may offer a full or partial refund which will be reflective of the time you’ve owned the furniture.
   • In the event that your product is repaired or replaced, the guarantee will still expire on the original aftercare period expiration date.
3. The cover will not apply if:
   • Product hasn’t been cared for and maintained in accordance with the guidelines/ care instructions.
     1) The items should be stored away in a dry ventilated room, away from direct heat source. If this is not possible, please use a waterproof outdoor furniture cover.
     2) Cushions should not be left outside in wet or damp conditions. They must be stored away, in a dry and ventilated room.
     3) When storing outdoor furniture, please ensure it is upright, not on its end or back.
   • The furniture has been subject to adverse moisture, heat, or sunlight.
   • There is evidence of product abuse, misuse or use in a non-domestic environment.
   • The product is in an unsanitary condition. We reserve the right to refuse to collect and/or dispose of any unsanitary product.
   • The product has been exported outside of the UK (or if you are a Republic of Ireland customer, out of the Republic of Ireland).
4. General Terms and Conditions of Sale:
   • This aftercare cover is in addition to and does not affect your legal rights. Please see our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link) or, for ROI,www.marksandspencer.com/ie (click here for link) for further details.
5. Claiming on your guarantee:
   • If you believe your outdoor furniture has developed a fault within 12 months from delivery, please call our Furniture Customer Services team (0333 014 8111 or 0353 1695 0741 for ROI) to discuss the situation. You will need to provide all the following:
     1) Proof of purchase.
     2) A photograph of the batch label.
     3) Photographs of the fault.

(For orders placed via www.marksandspencer.com)

These furniture terms and conditions of sale ("Terms and Conditions”) apply to any order you place for made-to-order and stock product categories through www.marksandspencer.com.

1. Payment
   • All card/credit/voucher payments will be processed on the day you place your order.
2. Branded furniture products
   • All branded furniture complies with the appropriate safety standards for domestic use only; it is not intended for commercial use. Its suitability for use is clearly stated on the care instructions found with each product.
   • Images displayed as a guide only and may not be representative of the finished product. Fabrics are overlaid onto model images, so actual seams and pattern match may differ from what is shown.
3. Check your order.
   • Please check your order confirmation documents carefully and ensure that the item, style, colour, and quantity of the products stated match what you’ve ordered. If the details are incorrect or incomplete, please contact Customer Services team (0333 014 8111 for UK) as soon as possible. Please see our Contact Us page (click here for link) for more details.
4. Delivery

   Delivery of your furniture will be arranged as follows:

   • Delivery Costs
     • Delivery within the UK will cost £15 per order. We reserve the right to amend or waive this charge at our sole discretion.
   • Delivery locations
     • Selected Brand Furniture, ordered via marksandspencer.com, can only be delivered within the UK mainland. We are unable to deliver furniture to certain postcodes. These postcodes can be seen on the product page in the delivery information.
   • Estimated delivery date:
     • For orders placed online, the individual product pages will specify the estimated despatch time.
     • Please note that all your products will be delivered in one delivery.If you order more than one furniture product, the delivery date we offer will be based on the product with the longest estimated despatch time.
   • Delivery booking confirmation:
     • As soon as we receive your order, you will receive a text, email or phone call, within 2-4 days, from our trusted supply partner or carrier to propose a specific day of delivery.
     • A day before and/or the day of delivery, our trusted supply partner or carrier will contact you to confirm your two-hour delivery time window. The delivery window represents the time during which we expect the vehicle to arrive with you. You may also receive a call directly from the driver to ensure you will be in closer to the arrival time.
     • Should you need to change your agreed delivery date once confirmation has been completed, our trusted partner will do so free of charge provided you give us at least 3 clear working days’ notice (not including the date of delivery) before your agreed date by contacting us by phone. Any changes after this point will (to take account of our reasonable costs) incur a delivery re-arrangement fee of £25 in total.
   • The delivery day:
     • Please ensure all access routes (internal and external) are clear and that there is sufficient space in the room for the delivery crew to deliver (and where applicable) unpack and assemble your furniture. Our trusted partners crew must have safe access to room of choice which must be large enough to accommodate your order.
     • Depending on the carrier, you may be required to sign a handheld device or paperwork to accept delivery. Where possible the carrier crew team will take a photograph of the item as evidence of delivery and condition.

5. Assembly
   • Some products will require unpacking and possibly some degree of self-assembly (highlighted on the product pages with). Instructions will be provided. Please unpack and check your furniture as soon as possible after delivery.
6. Delays
   • Occasionally, the delivery of your furniture may be delayed or postponed. We will, of course, make every effort to keep you informed, minimise delay and discuss revised delivery timescales. However, if the delay or failure is wholly or partly caused by circumstances beyond our reasonable control (e.g. particularly bad weather conditions), we shall be under no liability for any delay or failure to deliver your furniture. Where there is a delay or failure for such reasons, you may wish to cancel your order. See section 8 below for further information about cancelling.
7. Amendments/Cancellations
   • Should you need to amend or cancel your order, please contact our Customer Services team on 0333 014 8111 for UK.
   • If your order has been dispatched and with our trusted partner, then we will be unable to amend or cancel your order.
   • If your order has yet to be dispatched with our trusted partner, then we will attempt to have your order amended or cancelled. In this scenario please do not confirm a delivery date with our trusted partner until the order has been confirm amended as we cannot guarantee this order can be altered.
8. Returns (After Delivery)
   • Furniture cannot be returned to any of our M&S stores.
   • If you wish to return your order, you have 14 days to inform us, starting on the day after your products have been delivered.
   • If you have a problem with your new furniture delivery or need to return an item, please follow these steps: 1) Contact us on 0333 014 8111. Please see our Contact Us page (click here for link to UK) for further contact details.
     2) Please retain the original packaging.
     3) Our trusted partners care team will contact you to advise of next steps. Damaged or faulty items and missing parts must be reported within 30 days of receiving delivery of the order.
     4) If your furniture is damaged or faulty, the remedies we will provide will depend on the circumstances of each case, but may include repair, replacement or refund, as appropriate and in accordance with your legal rights.
   • All products returned must, when received by us, be in their original re-saleable condition. Deductions or potential rejections from any refund may be made by M&S for any excessive handling, such as: the disposal of the product’s original packaging, or where an item has been partially/fully built.
   • Note that in all circumstances, you are responsible for any loss or damage to the furniture before it is received by us (except where caused by delivery) which can impact your refund claim. Our trusted partners collection crew will take photographs of the relevant products on delivery to document their condition.
   • Please note that our goodwill refund policy, which can be found within our General Terms and Conditions of Sale on www.marksandspencer.com. (click here for link) does not apply to furniture. Once your return right has expired, we will only give a refund in accordance with your legal rights, for example, if the goods are not of satisfactory quality or as described. Please see our General Terms and Conditions of Sale for further details of your legal rights (click here for link).
9. Furniture Warranty
   • Different products will have different warranty periods – please check product page for each product.
   • Please see below in Brands Available at M&S for specific brand information of warranty periods. Please note this will not mirror the M&S Furniture Warranty seen in Furniture T&Cs.
   • If you want to go down warranty route, then you will need to contact the M&S Customer Services team (0333 014 8111). Click here for link to start your claim.
   • Claiming on your warranty
     • To make a claim, please call our Furniture Customer Services team (Contact details above). You will need to provide some or all of the following:
       1) Proof of purchase;
       2) A photograph of the batch label (this is a date stamp that can be found on the product); and
       3) Photographs of the fault.
   • What does your warranty cover?
     • Your warranty provides a repair service should your furniture fail during the warranty period.
     • All repair services are provided by authorised service technicians who are appointed by M&S trusted partners.
     • We reserve the right to use alternative, similar materials to repair your product where the original materials are no longer available.
     • If we need to replace the fabric, the replacement fabric may not be exactly the same as the original fabric. We will try to find the closest available fabric, but there may be some shade variation.
     • If your product cannot be repaired, we will replace it with the same model or, if this is no longer available, a substitute product of an equivalent specification.
     • In the event that your product is repaired or replaced, the warranty will still expire on the original warranty expiration date.
   • What is not covered?
     • The warranty will not apply if:
       1) Damage due to normal wear and tear.
       2) The product has not been properly maintained in accordance with the care instructions, or there is evidence of product abuse, misuse or use in a non-domestic environment. This can include water or heat damage caused by not following these instructions.
       3) Wood products – should be treated with good quality preserving aid. Otherwise, your claim may be invalidated.
       4) The product is in an unsanitary condition. We reserve the right to refuse to collect and/or dispose of any unsanitary product.
       5) The product has been exported outside of the UK (or if you are a Republic of Ireland customer, out of the Republic of Ireland).
     • This warranty is in addition to and does not affect your legal rights. Please see our General Terms and Conditions of Sale on www.marksandspencer.com (click here for link).

• You’ll be given a £5 voucher for every donation you make to an Oxfam store which contains at least one item of M&S-labelled clothing, including shoes, handbags, belts, hats and scarves.
• This offer does include donations of M&S bras, but does not include donations of swimwear, underwear, socks or damaged or soiled items.
• Vouchers are subject to M&S's General Terms and Conditions of Sale.
• The voucher entitles you to £5 off your next purchase of £35 or more on clothing, home and beauty products in participating M&S stores.
• In the Republic of Ireland the voucher entitles you to €7 off purchases of €50 or more on clothing, home and beauty products in participating M&S stores.
• Only one voucher can be used for each transaction of £35 (€50) or more.
• The voucher is redeemable only during the calendar month stated on the voucher.
• The voucher is not redeemable against M&S food or tailoring alterations.
• The voucher is not redeemable on purchases made online or over the phone (including in-store customer orders).
• The voucher can be used in conjunction with other Marks & Spencer offers, as long as the minimum spend threshold requirements are met for each separate offer.
• The voucher will be valid in-store on presentation of the original voucher at the till.
• Must be handed in on redemption.
• Can be used once only in a single transaction.
• The voucher cannot be used on Sales and Clearance items.
• One voucher only per transaction.
• Voucher cannot be used for the purchase of Gift Cards or Vouchers or Marks & Spencer Money products, or to pay Credit Card or Chargecard balances.
• Offer strictly non-transferable.
• Marks & Spencer reserves the right to reject the voucher with reasonable cause.
• Refunds will take into account the value of the voucher and the amount refunded will not include the value of the voucher.

If your chosen product is currently unavailable online, simply click on the ‘Notify me when back in stock’ tool on the product page and enter your contact details. If the item becomes available again, we’ll send you an email to let you know right away. Alternatively, you can also use our ‘Store stock locator’ service to find availability in your local store.

Unfortunately, we are not able to reserve items in-store. Stock moves super-fast, and our stock locators are an indication of where stock might be available but we can't guarantee it'll be there for long.