Loyalty & rewards

Sparks is our customer reward scheme. Sparks gives you the chance to receive offers tailored to you, little treats and thank yous, and we'll make a donation to your chosen Sparks charity every time you shop.

Sparks does not operate in our BP or Applegreen petrol station locations or any of our stores outside the UK and ROI. Sparks cannot be used on the Ocado website. You can use Sparks when shopping on the M&S website, the M&S app, or in store.

To use your colleague discount online, you need to have a M&S.com account. If you don’t already have an account, you can create one here.

If you have an account and are using your colleague discount for the first time, you can register your Sparks account here. Once registered, your colleague discount card will be added to your M&S.com account and your discount will automatically apply at the checkout.

If you have a colleague discount card registered to your account and are looking to amend or remove it, please follow the below steps:

1. Log in to your M&S.com account
2. Select “Your Account” then “Go to your account”
3. Select “About You” under the “your details” section
4. At the bottom of the page you can amend/remove your colleague discount.
5. Select save to update your details.

For Colleague queries please access My HR for guidance or raise a Ask HR Service Request. If you are a retired colleague and have any queries please contact RewardTeam@marksandspencer.com

You won’t always have offers in your Sparks account, but keep checking back as new ones will appear. We’ll let you know when new offers are available by sending you emails and/or messages through the M&S app, check your marketing preferences in your M&S account to choose how you would like to hear from us.

We don’t guarantee a birthday offer to every customer and we need to know your date of birth, if you’d like to share this information with us you can do so by updating the personal details section of your profile in your online M&S account.

You will find all your treats in your Sparks account. Make sure you also opt in to receive Sparks marketing messages to get the most out of Sparks, as we’ll send you an email and /or a message via the M&S app every time a new treat arrives. Check your marketing preferences in your M&S account to choose how you would like to hear from us.

Any clothing item can be exchanged for a different size of the same product and, in line with your statutory rights, any faulty item will be replaced.

Unfortunately, its not possible to add your recent purchase to your sparks account as this transaction would have already gone through.

Eligibility

In order to be eligible for Sparks, you must be a UK resident for the entire period for which you are a Sparks customer and unless you are an M&S employee, you must be aged 18 years or over. No corporate or business use or participation. Colleagues may be excluded from any aspect of the reward scheme at any time at our discretion. See individual Benefit terms and conditions for more information and qualification. Eligibility will be revoked and we may withhold Benefits if your account is terminated.

Activation and Registration

Your account is not transferable once activated. Activate and register your Sparks account at marksandspencer.com/sparks with your Sparks number and email address to receive your Benefits. You will need to provide a valid mobile or landline number and postal address. Without a valid email address, you will not receive all the regular Benefits associated with Sparks. It is your responsibility to ensure that all your personal details are kept up to date and M&S will not be responsible for any lost, delayed or undeliverable communications if you do not do so.

Rewards and Benefits of Sparks

As a Sparks customer you will have access to a variety of Benefits, you just need to use your Sparks when you shop either online or in store (excluding BP Connect, Applegreen and Channel Island stores). Each Benefit is free to participate in. You will receive offers and promotions personalised to you. By using Sparks, you will also be eligible to receive a variety of Benefits such as: (i) receive the value of your shopping for free at the checkout for all transactions which do not include: a) alcohol in Scotland and Wales; b) gift cards; or c) Pay with Me* ("Qualifying Transactions"); and (ii) product giveaways (such as product gifts from our in-store bakery and apothecary). We will also reward our most loyal customers with "little treats" as a thank you. Recipients of these Benefits are selected at random from all eligible Sparks customers. Inclusions and exclusions will apply and are subject to change. Details of the current Benefits can be found here and this will be updated from time to time.

*Pay With Me is a convenient and optional way to pay for your shop in selected participating stores where an M&S colleague can process the payment for your shop on a handheld device away from a fixed till point

Benefits may change from time to time, they are subject to availability and if necessary, may be substituted by M&S. Product giveaways are redeemable in store only and may be time limited. We reserve the right to withhold benefits due to eligibility. Colleague Discount card holders shall not be entitled to receive the e-gift card. Benefits are non-exchangeable, non-transferable and no cash alternative is offered. M&S reserves the right at any time in its sole discretion to cancel, void, suspend, modify or supersede any of the benefits at any time if it believes that the draw to select a benefit recipient is not capable, or is likely not to be capable, of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug, or other technical issue or unauthorised human intervention or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security, impartiality or normal course of the draw). Benefits are awarded randomly by an algorithm to a prescribed average and therefore the frequency with which each benefit is awarded may vary temporarily from the value stated, or we may change the frequency from time to time where that change is to your benefit. For the avoidance of doubt, the promoter of the benefits is M&S, of Waterside House, 35 North Wharf Road, London, W2 1NW.

M&S shall have no liability for any delay and/or failure to perform any obligation to the intended recipient of any benefit or other entrants, including those that is caused by: (a) technical problems of any kind which may limit or prevent any person’s participation in any draw for a benefit or the awarding of any benefit; (b) any loss or damage arising from or in connection with the allocation of a benefit; (c) any act or omission of any third party; or (d) any other events beyond M&S’ control that may cause the allocation or awarding of the benefits to be disrupted or corrupted. Nothing in these terms and conditions shall limit in any way M&S’ liability for death or personal injury caused by its negligence.

Scan and Shop

Sparks will enable you to use M&S Scan & Shop devices (where available) in store.  If you use this service, you agree to the following:

You agree to use Scan and Shop with reasonable care, and not to cause damage to the Scan and Shop handsets. You agree that you will scan all items selected by you before putting them into your shopping basket. On occasion, some items may not be recognised by the handset and you agree to draw these items to the cashiers’ attention so that they can be scanned and charged at the end of your shop.

Loose items, such as fruit and vegetables, should be weighed using the scales provided in store. You will be asked to place your items on the scale and to search for the correct item on the screen. The printed barcode should then be attached to the items and scanned using the handset. Items containing a security tag should be scanned and placed to one side in your basket or trolley. An M&S colleague will remove the security tag at checkout. Some items will not display a barcode due to lack of space and so you will need to scan the shelf edge ticket. Please look out for the tickets which will make clear which items this applies to. We operate a Challenge 25 policy and baskets containing age restricted items will require approval at the checkout by an M&S colleague.

You agree that your shopping may be rescanned at random intervals or at any time required by M&S. A rescan does not imply any wrongdoing on your part. If there is a difference between your scan and the rescan, the rescan will apply. M&S reserves the right to refer the matter to the police when it is considered that misuse of Scan and Shop has taken place.

To complete your Scan and Shop transaction you must make payment at the designated checkout area. You agree to pay the total shown at checkout or following a rescan, as appropriate. Deductions for promotions will be shown as you shop. The final deductions for promotions or coupons will be updated at the checkout before payment. In the event that there is discrepancy between the price shown on the handset and at the checkout, the price at checkout will apply. Suspension and Termination M&S reserves the right to: (i) vary these Terms and Conditions and/or the Scan and Shop service and (ii) withdraw the Scan and Shop service, at any time without notice. The decision of M&S in all matters shall be final and binding.

Charity

If you select a Sparks-supported charity or good cause at registration, M&S will donate 1p (one pence) to your chosen cause for each transaction you make with us, excluding refunds. This donation is made to the Charities Aid Foundation (registered charity number 268369) who will, in its discretion pass on your donation to your chosen cause. From 10th October 2023 any new or existing customer who has not selected a Sparks-supported charity or good cause at registration will have their donations sent to Young Minds (Charity Numbers 1016968 & SC039700). You may change your chosen cause at any time by logging into the M&S App, visiting Sparks and clicking the ‘Change Charity’ link under your chosen charity. From time to time, M&S may increase the value or frequency of charity or good cause donations as part of a time limited campaign or activity. M&S will give notice to customers of these campaign or activities via in store and online marketing messages.

Termination

You can terminate your account online at marksandspencer.com within your account by giving us notice. On termination any and all benefits accrued will be lost. We can terminate your account immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently, criminally or are otherwise in breach of these terms. If your account has been inactive for 12 months or you have duplicate accounts under the same Sparks customer identification number we will review it and, in our discretion, may choose to suspend your account. If your account has been inactive for 4 years or more, then we may, at our discretion, terminate your Sparks account. Please note that, if your Sparks account is terminated, any Sparks Pay account that you have entered into with Marks & Spencer Financial Services plc("Sparks Pay"), will also be terminated.

Making changes to Sparks

We can make changes to the eligibility requirements, the Benefits, and the terms of the reward scheme at any time if we believe, in our reasonable discretion, that the change is to your benefit, or is required for the continuing administration of the reward scheme.Material changes will be communicated to you via the M&S app, SMS, email or postal communication where we have been provided with contact details by you. In the event that you are no longer eligible for the reward scheme as a result of changes made to the eligibility requirements, your account will be terminated following two months' notice of the changes. The preceding sentence will only apply where you become ineligible for the reward scheme in its entirety due to changes made to the eligibility requirements.

We reserve the right to withdraw or cancel the reward scheme at any time giving customers two months' notice of termination in writing (via email or postal communications). Termination or withdrawal of the reward scheme, as well as changes to the eligibility requirements that mean you are no longer eligible for the reward scheme, will also result in withdrawal or cancellation of any linked Sparks Pay. These terms are correct as of March 2024, and may be updated from time to time by M&S. Current terms are available at marksandspencer.com.

How to contact us

If you have any questions about the reward scheme, then please visit our website at https://www.marksandspencer.com/c/help-and-support/contact

How we may use your personal information

Your personal information obtained by us in connection with the reward scheme will be used in accordance with all applicable data protection legislation and our Privacy Policy (available here). In particular, it will be used to administer the reward scheme, provide you with Benefits and to keep you updated by post, email and text messaging. By joining the reward scheme, you agree to receive post, email and SMS updates from us about the reward scheme and your Benefits. You can opt out of any marketing communications that we may send you by updating your preferences online at marksandspencer.com. Marks & Spencer is a registered data controller with the Information Commissioner’s Office (registration number Z6046528).

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the reward scheme and our dealings with you in the courts of England and Wales, unless your address is in:

• Scotland (where it will be dealt with by the courts of Scotland); or
• Northern Ireland (where it will be dealt with by the courts of Northern Ireland).
• The terms are in English and any communications we send to you will be in English

Your Statutory Rights

Nothing in these terms will affect or reduce your statutory rights. Please call 0333 014 8555 if you would like to receive these terms in an alternative format such as large print or audio. Calls may be recorded for security, training and monitoring purposes. 03 numbers are charged at the same rate as a standard 01 or 02 landline number, even when from a mobile. Sparks is a trade mark of the promoter Marks and Spencer plc of Waterside House, 35 North Wharf Road, London W2 1NW

© Marks & Spencer. All rights reserved.

About the Promotion

1. The promoter is Marks and Spencer plc, Waterhouse House, 35 North Wharf Road, London W2 1NW ("M&S").

2. M&S is a registered data controller with the Information Commissioner's Office (registration number Z6046528). We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 2018, the General Data Protection Regulations 2016 the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. For more information see the M&S Privacy Policy by visiting our website www.marksandspencer.com

3. When shopping in store or online, M&S Sparks customers are given the chance to win the contents of their shopping basket for free when using their Sparks card at check out. These chances are offered in three (3) different formats, collectively referred to as the “Promotions”. The three (3) formats of the Promotions are:

a. Weekly Sparks Giveaway

i. Each week, one Sparks customer in each store (exclusions detailed in these terms and conditions apply) and one Sparks customer online, will win their shopping for free when applying Sparks at the checkout.

b. New Store Opening Sparks Giveaways

i. In addition to our weekly Sparks giveaway, we will increase the number of customers who can receive their shopping for free when opening a new M&S store. This is increased from one customer per week, to one customer per day in any new M&S store.

ii. The first Extra Sparks Giveaways Promotions will be held on the 19th August 2023. M&S will aim to draw eight (8) winners at random per store, and one hundred and forty four (144) winners at random online, between the hours of 00.01 until 23.59.

c. Extra Sparks Giveaways

i. From time to time, M&S will increase the number of chances a customer has to win their shopping for free when applying Sparks at the checkout in each M&S store (exclusions detailed in these terms and conditions apply) and online. M&S will give notice to customers of these Extra Sparks Giveaways via in store and online marketing messages.

4. The Promotions are open only to permanent UK residents and employees of the Marks and Spencer Group of Companies all of whom are aged 18 or over.

5. Eligible Sparks customers have a chance to win every time they complete an online or in store transaction during the promotional period. No entries on behalf of third parties are permitted.

6. Sparks customer transactions instore or online in Northern Ireland, Scotland or Wales that include alcohol products will be exempt from the Promotions as will any transactions that include gift card products in England, Northern Ireland, Scotland or Wales. Customers making these transactions will not be eligible to win.

7. The Promotions will only run for the duration of the promotional period. The start date and duration of each promotional period shall be determined at the sole discretion of M&S.

8. By entering these Promotions, you agree to the below terms and conditions, to be bound by the decisions of M&S and to receive email notifications from M&S in relation to the prize draw.

How to enter the Promotions

9. The details of the Promotions (including the duration of the promotional period) will be notified to customers via in store and online marketing. The Weekly Sparks Giveaways run on an ongoing basis, the New Store Opening Sparks Giveaways run for the first week of a new store opening and the Extra Sparks Giveaways (which may carry a variety of promotional names) run from time to time, at M&S' discretion.

Choosing the winners

In Store

10. Per participating store, M&S will aim to draw multiple (subject to live Promotions) winners at random per day. The winners will be drawn by a digital randomisation tool (BEAM Platform). The prizes will be awarded to eligible entries, drawn at random.

11. The winner selection process is based on the number of transactions per hour in the participating store. If, in the case of multiple winners, towards the end of the promotional day, there is an insufficient number of transactions within the hour to conduct a fair prize draw, the outstanding number of prizes for that day shall be drawn on the following day.

12. If the winner is using self-checkout, the self-checkout till will notify the winner immediately by a notification on the screen. If the winner is checking out at a checkout operated by an M&S employee, the M&S employee will notify the winner immediately.

Online

13. M&S will aim to retrospectively draw multiple (subject to live Promotions) winners at random per day. The winners will be drawn by a digital randomisation tool (BEAM Platform) after the specific day that the purchase was made, in order for M&S to collate the necessary online sales data. The prize will be awarded to eligible entries, drawn at random.

14. M&S will notify the winners via email within 10 (ten) working days. The email will ask if the winner wishes to receive the prize.

The Prizes

In Store

15. The winners will each receive their entire shopping basket free of charge when checking out in store. This only includes items that have been scanned prior to the customer receiving notification that they have won the prize draw (the “Instore Prize”).

16. Customers making multiple transactions may win more than once (subject to live Promotions).

Online

17. The winners will each receive a full refund for their online purchase (the "Online Prize").

18. Customers making multiple transactions may win more than once (subject to live Promotions).

General

19. BP Connect and Channel Island stores and any store that is unable to participate due to exceptional circumstances are specifically excluded from each of the Promotions.

20. For the avoidance of doubt, each of the Promotions detailed above may run in conjunction with one another.

21. The above Promotions are non-transferable, non-refundable and subject to availability. There is no cash alternative.

22. Whilst customers are able to return any damaged or faulty goods won in the In Store Promotions, as per M&S' returns policy (https://www.marksandspencer.com/c/help-and-support/returns-and-refunds#intid=footernav_returns-and-refunds) winners are only able to exchange damaged or faulty items for another item of the same category. Any exchange is at the discretion of the relevant M&S Store Manager. For the avoidance of doubt, the customer shall not be entitled to a cash refund, credit note or gift card.

23. M&S' decision is final and binding and no correspondence will be entered into regarding the outcome of the draw.

24. No responsibility will be taken for late, lost, indecipherable or misdirected entries or for any failure of communication resulting from incorrectly supplied information.

25. M&S reserves the right to check the validity of any entry and the identity of any entrant or winner and to refuse entry or refuse giving any prize if M&S reasonably considers the entry and/or winner to be in breach of the terms and conditions.

26. Prize details are correct at date of publication. M&S reserves the right to substitute any element of any prize with a prize of a similar nature and/or value should any original element of the prize become unavailable for any reason.

27. M&S reserves the right at any time in its sole discretion to cancel, modify or supersede the Promotions if it believes, in its sole discretion, that the Promotions are not capable or is likely not to be capable of being conducted fairly or as specified within these terms and conditions due to events beyond its control (including, without limitation, a virus, a computer bug or unauthorised human intervention or any other cause beyond the reasonable control of M&S that could corrupt or affect the administration, security, impartiality or normal course of the Promotions

28. Winners may be required, subject to their consent, to take part in reasonable post-Promotion publicity for M&S which may include filming, photography or other recordings required by M&S or other third parties for publicity purposes and the winners agree to the use of their personal data for such purposes. This may include featuring in a photograph or video as part of the promotional activity. M&S reserves the right to use the names and general location of winners, their photograph and any recordings of them (be it audio or visual) in any publicity or promotion and M&S has the right to use such photos, videos or films in any medium and in any reasonable manner for any purpose as it may see fit.

29. The entrant agrees to assign all copyright and intellectual property developed during this Promotions exclusively to M&S.

30. Nothing in these terms and conditions shall limit in any way M&S's liability for death or personal injury caused by its negligence. Subject to that, M&S shall have no liability for any delay and/or failure to perform any obligation to the winner or other entrant that is caused by: (a) technical problems of any kind which may limit or prevent any person's participation in the Promotions; (b) any loss or damage arising from or in connection with the allocation of any prize; (c) any act or omission of any third party; or (d) any other events beyond M&S's control that may cause the Promotions to be disrupted or corrupted or may lead to loss of, or damage to, the Prize in transit to the winner.

31. If any of these terms and conditions is found by a court or regulator to be invalid or unenforceable the other provisions shall continue to apply.

32. We will do our best to resolve any problems relating to the Promotions. These Promotions shall be governed by the laws of England and Wales.

© 2023 Marks and Spencer plc.

1. Q: Can anyone join the parent hood?

A: The parent hood is for expecting parents and those with babies up to two years old.

Customers simply need to be logged into their Sparks account or sign up to Sparks to then be able to join the parent hood.

2. Q: Do I need to be a Sparks member to join the parent hood?

A: Yes, the parent hood is exclusive to Sparks members. You can sign up to Sparks and the parent hood here. M&S app users can open the app, tap "shop", then "baby" to learn more and sign up.

3. Q: How do I join and is the parent hood free?

A: Yes, it’s free to all Sparks members. You can sign up (or log in if you’re already a Sparks member) to Sparks and the parent hood here.

To join the parent hood we just need the month baby is due or their birth month and year if your little one is already here.

4. Q. What do I get when I sign up?

A: Get ready for a warm welcome to the parent hood. As a new member, you'll enjoy two fantastic offers right from the start. First, you'll receive a 10% off M&S baby grows for a whole year, a discount you can use as often as you like. Plus, treat yourself to a free slice of cake, pastry or fruit pot when you buy a hot drink, every Tuesday during our parent and baby mornings at the M&S cafés.

5. Q. Will I receive more offers after signing up?

A: Absolutely! You can look forward to a variety of monthly offers throughout your baby's first year, with even more rewards waiting for you in their second year.

6. Q: How do I sign up without an email address or the M&S app?

A: The parent hood is only for customers with an email address. This allows us to send you relevant communications and offers. You don’t need the app to join but we do recommend it for a better M&S experience.

7. Q: Why do you need my babies birth month / due month?

A: We want to send you personalized tips, tailored offers and rewards suited for your baby's current stage. By sharing this information with us, you'll receive timely updates and offers that are most relevant for you and your little one.

8. Q: What if I have a toddler?

A: Right now, the parent hood is tailored for babies up to two years old. However, keep an eye out for more offerings from M&S and our special clubs in the future.

9. Q: Can I leave the club at any point?

A: Yes of course. Simply log into your Sparks account and visit ‘My account’ or click here and select ‘leave the parent hood’. Please note that it may take up to 48 hours for your preferences to be updated. Any recent offers you've received will stay in your account until they expire.

10. Q: Will you offer any savings with partner brands or the other baby brands that you stock?

A: Yes. We're proud to partner with some of the UK's most trusted baby brands like Mamas & Papas, Piccolo and Pampers. As a member of the parent hood community, you can look forward to exclusive offers from these renowned brands.

Please note, our partner brands may differ in Northern Ireland and does not currently include Pampers.

11. Q. Why aren’t the parent and baby mornings available at my local café?

A: We're thrilled to bring our community mornings to over 200 of our M&S Cafés. We've carefully chosen cafés that are perfect for parents with lifts, baby changing facilities, highchairs and space for prams and pushchairs. If your local cafe isn't on the list, it could be that it isn’t suitable. You can find all participating locations here once you’ve signed up and click on ‘Community’.

We'll also be hosting online events as part of our parent hood community, so keep an eye out for those too.

12. Q: What happens when my baby turns two?

A: When your little one reaches their second birthday, you'll automatically graduate from the parent hood. We'll send you an email to let you know, along with a special offer to celebrate this milestone. Be sure to keep an eye out for other exciting clubs and programs from M&S in the future.

13. Q: Is this club suitable for all household types, and parent types?

A: Absolutely. Our baby club welcomes all household types. We offer valuable content and rewards for all new parents, regardless of your family structure. While a few specific offers might be geared towards birth mothers, such as nursing bras or postpartum haircare tips, most of our club is designed to support all parents and babies.

1. Introduction

‘the parent hood’ offers a unique collection of advice, inspiration and wellbeing tips for you, your baby and your family. You’ll receive offers from our food, clothing and home collections, carefully selected to help support families during the first two years of parenthood. Members of the parent hood will also be able to join online and instore events. Instore events include parent and baby mornings every Tuesday 9.30-11.30am from 3^rd September 2024 at selected M&S cafes across the UK.

Eligibility

The parent hood is open to parents or legal guardians who are expecting a baby or have a baby aged two years or under. In order to be eligible to sign up to the parent hood, you must be a Sparks member. To be eligible for Sparks, you must be a UK resident and you must be aged 18 years or over. Sparks T&Cs will apply and can be found on this page.

Activation and Registration

Eligible participants must complete the registration process online at marksandspencer.com/the-parent-hood

To register you will be asked to log into your Sparks account, or sign up to Sparks, and then sign up to the parent hood. You will need to share your baby's due month and year or their birth month and year. Upon successful registration, you will receive an email confirming activation of your parent hood account.

Your personal information obtained by us in connection with the parent hood will be used in accordance with all applicable data protection legislation and our Privacy Policy.

Rewards and Benefits of the parent hood

As a member of the parent hood you will have access to a variety of Benefits. Benefits include two welcome offers: 10% off baby grows for 12 months, and a free slice of cake, pastry or fruit pot in participating cafes every Tuesday between 9.30am and 11.30am from 3^rd September 2024 at parent & baby coffee mornings. M&S, at their sole discretion, can remove these rewards from any customer if it is deemed that their use of the benefit is excessive.

Benefits may change from time to time, they are subject to availability and if necessary, may be substituted by M&S. We reserve the right to withhold Benefits due to eligibility. All T&Cs relating to individual offers from the parent hood can be found attached to the offer in your Sparks account.

Members will be notified of all offers via email, if a parent hood member is not opted into marketing, the benefits can be found in their Sparks account. You can opt in or out of any marketing communications that we may send you by updating your preferences online at marksandspencer.com.

Leaving the parent hood

You can choose to leave the parent hood at any time. You can do this here. Please note this may take 48 hours to update.

When your baby turns two years old, you will be automatically unregistered from the parent hood and you will be notified of the end of your membership via email.

We can terminate your account immediately if at any time, you are, or we reasonably suspect you may be, acting fraudulently, criminally or are otherwise in breach of these terms.

How we may use your personal information

When signing up to the parent hood we request your babies due month and year, or birth month and year. This enables us to deliver tailored content and benefits at the right stage of your baby’s early years. If you actively choose to leave the parent hood at any time, this data will be removed from our files.

If you remain in the club and naturally rollout of the club when your baby turns two years, we will notify you via email where you can actively request that we delete your data.

Making changes to the parent hood

We can make changes to the eligibility requirements, the Benefits, and the terms of the reward scheme at any time if we believe, in our reasonable discretion, that the change is to your benefit, or is required for the continuing administration of the reward scheme. Material changes will be communicated to you via email. In the event that you are no longer eligible for the reward scheme as a result of changes made to the eligibility requirements, your account will be terminated following two months' notice of the changes. The preceding sentence will only apply where you become ineligible for the reward scheme in its entirety due to changes made to the eligibility requirements.

We reserve the right to withdraw or cancel the reward scheme at any time giving customers two months' notice of termination in writing (via email) Termination or withdrawal of the reward scheme, as well as changes to the eligibility requirements that mean you are no longer eligible for the reward scheme, These terms are correct as of August 2024, and may be updated from time to time by M&S. Current terms are available at marksandspencer.com.

How to contact us

If you have any questions about the parent hood, then please visit contact our support team here

Throughout the year, customers may be invited to participate in activities through the M&S app. These activities e.g. shopping a fixed number of times in M&S and using your Sparks card or spending a set amount in a certain department, may result in a discount or a free treat for participating customers.

In addition, customers will be able to engage with Sparks marketing campaigns from time to time that may result in the customer being awarded with a discount, free product or an M&S gift card.

Every time you use your Sparks card (or are logged into your account, if online) during a purchase, you will have a chance to receive a little treat from M&S.

The rewards are selected at random from eligible Sparks customers and vary in number and type. They could be anything, for example Percy Pigs, a box of chocolates, candles from the apothecary range, or other rewards, all to thank you for being a loyal customer.

These terms and conditions are subject to change. M&S reserves the right to cancel or amend the Sparks product giveaway promotion at any time and at its sole discretion.

Click here to see full Sparks terms and conditions.

Some customers have access to free deliveries when shopping online. There are different versions so please check which offer you have been assigned in your Sparks account. View the Terms & Conditions to find out which type of free delivery you have been given, the products which are included and how long you have to use it.

1. You must be a Sparks member in order to purchase a delivery pass. The delivery pass will be added to your Sparks account.

2. A delivery pass provides you with unlimited standard, next-day and nominated-day delivery with no minimum spend on orders placed on the M&S App or M&S.com for 12 months from the date of purchase.

3. These Delivery Pass Terms and Conditions apply in addition to the general M&S Delivery Terms and Conditions and all other Terms and Conditions available on M&S.com.

4. The delivery pass is subject to a fair use policy – it is personal only and should not be used to purchase goods for business, re-sale or wholesale purposes.

5. The delivery pass is only available for use on orders delivered to the United Kingdom.

6. Postcode exclusions and delivery service exclusions may apply, please see the general M&S Delivery Terms and Conditions. for more information.

7. A delivery pass may be used on Clothing, Homeware, Beauty, Wine by the Case and Single Bottles, Hampers and Food Gifting Products only. A delivery pass can not be used on Furniture, Made to Measure Suits, ‘Your School Uniform,’ Christmas Food to Order, Cakes for Collection, E-gift cards, Gift cards, flowers or anything purchased via Ocado.

8. M&S will use our best efforts to deliver in accordance with the delivery timescale shown at the time of purchase, however very occasionally there may be delays e.g. during busy periods or due to circumstances beyond our reasonable control. M&S will not be liable for delayed deliveries and no refund of the Delivery Pass shall be given for delayed delivery. This does not affect your statutory rights

9. Only one delivery pass can be used per Sparks membership, though you may be charged more than once if you attempt to purchase a delivery pass on a Sparks account where one is already active.

10. The delivery pass should be active on your Sparks account within 1 hour of purchase. If your delivery pass does not activate within 24 hours, please contact customer services.

11. M&S reserves the right to withdraw the delivery pass from you at any time if there is reasonable suspicion that you are abusing the fair use policy (for example, sharing the delivery pass with multiple parties). This may or may not result in you receiving a refund.

12. M&S reserves the right to discontinue the delivery pass product at any time. If M&S discontinue the offer, you will receive a pro-rata refund for the remaining months of your subscription.

13. If you delete your Sparks account whilst the delivery pass is live, the delivery pass will no longer be active and you will not receive a refund.

14. If you cancel your delivery pass within 14 days from purchase, and the delivery pass has not yet been used, you can receive a full refund by calling customer services.

15. No refund will be given if you cancel your delivery pass after 14 days from purchase.

16. A delivery pass membership can be purchased through M&S.com, the M&S iOS app, or the M&S Android app.

17. M&S reserves the right to amend these terms and conditions

£5 off Food when you spend £40 on Food and Flowers (in store only)

£5 off when you spend £40 or more on M&S food and flowers in store. Offer can only be used once in a single transaction. EXCLUDES: Beers, wines & spirits, online flowers, non-M&S branded items, formula milk, M&S Café, reduced items and online. Valid in selected UK stores (excluding Channel Islands, M&S Outlet, WHSmith high street stores, and BP Connect stores). Offer cannot be redeemed online. Offer cannot be redeemed on Christmas Food to Order. Offer cannot be redeemed on Ocado.com. Offer cannot be used in conjunction with any other offer, except colleague discount or unless expressly stated in that offer. Offer strictly non-transferable and cannot be sold or exchanged for cash or shared online or elsewhere. Offer can only be used once per customer in store until promotion ends. Subject to availability. Any refunds will take the discount into account. Marks and Spencer reserves the right to cancel the offer where there is reasonable belief or suspicion of fraud or abuse. Marks & Spencer reserves the right to reject use of this offer with reasonable cause. ©Marks and Spencer plc: Waterside House, 35 North Wharf Road, London W2 1NW.

10% off clothing, beauty and homeware (in store and online)

INCLUDES: Clothing, beauty & home. EXCLUDES: Furniture, lighting, schoolwear, M&S X Ghost, Brands at M&S, stationery, cards and wrap, Made to Order curtains, Made to Order Suits, 30% and higher % off offers, multi-buy offers, tailoring alterations, ‘Your School Uniform’ service, furniture delivery & disposal service, repairs services, name tapes, Gift Card/Vouchers, food, flowers, beers, wine & spirits, charity items, sale and clearance items. Valid in selected UK stores (excluding Channel Islands, Railway Stores, M&S Outlet, WHSmith high street stores and BP Connect stores) and online at marksandspencer.com. Any images used for illustrative purposes only. Offer cannot be used in conjunction with any other offer, except staff discount or unless expressly stated in that offer. Offer can only be used once per customer either in store or online until promotion ends. Subject to availability. Any refunds will take the discount into account. Offer cannot be redeemed on Ocado.com. Offer strictly non-transferable and cannot be sold or exchanged for cash or shared online or elsewhere. Marks & Spencer reserve the right to cancel the offer where there is reasonable belief or suspicion of fraud or abuse. Marks & Spencer reserves the right to reject use of this offer with reasonable cause. ©Marks and Spencer plc: Waterside House, 35 North Wharf Road, London W2 1NW.

Collect a stamp each time you buy a hot drink in the M&S Café with Sparks on the M&S app.

You’ll earn one stamp per hot drink. Collect six stamps to earn a free hot drink. Once you have collected six stamps, you will receive an offer to claim your seventh hot drink for free. Once you have redeemed your free hot drink you can begin collecting stamps again.

The transactions in which you earn your six stamps must be completed in full before your free hot drink will be allocated. There may be a short delay between completing your sixth hot drink purchase and receiving your free hot drink offer. Your Sparks card must be presented at time of purchase, both for acquiring stamps and when redeeming your free hot drink. You cannot receive stamps for any prior purchases.

INCLUDES: Hot drinks from the M&S Café, Marketplace and vending machines only.
EXCLUDES: coffee bars and Food Hall Coffees. Valid in selected UK stores (excluding Channel Islands, M&S Outlet, WHSmith high street stores, and BP Connect stores). Stamps cannot be earned online. Stamps cannot be earned on Ocado.com. Subject to availability.

Marks & Spencer reserves the right to reject use of this offer with reasonable cause.

©Marks and Spencer plc

For M&S credit cardholders, earn 1 rewards point for every £1 spent in M&S and 1 rewards point for every £5 spent elsewhere. You need at least 200 rewards points in order to receive an rewards voucher. Your rewards vouchers are usually sent in February, May, August and November.

If you have subscribed to M&S Club Rewards, earn 3 rewards point for every £1 spent in M&S, 1 rewards point for every £5 spent elsewhere and 3 rewards points for every £1 spent abroad (on purchases made in the local currency - fees apply).

M&S Club Rewards is exclusively available to M&S Credit Cardholders for just £10 a month. If you do not hold an M&S Credit Card, you will need to successfully apply for one before you can open M&S Club Rewards. Credit is subject to status. T&Cs apply. (Representative 23.9% APR Variable).

As an M&S Bank cardholder you earn rewards points every time you spend. Those rewards points turn into M&S vouchers ready for you to treat yourself in M&S stores or online up to four times a year. And, if you really love M&S, you can enjoy even more rewards by subscribing to M&S Club Rewards for just £10 a month where you can receive M&S gifts, treats and vouchers throughout the year.

Free next-day delivery applies to marksandspencer.com purchases, excluding: food, flowers, hampers, wine, furniture and any items on sale.

Set up your M&S.com account

To enable your benefit, you’ll need to set up an MS.com account; it can take up to six working days for your next-day delivery benefit to be enabled.

If you’ve set up your M&S.com account, it’s been more than six working days and your next-day delivery benefit isn’t applied automatically at check-out, please contact our service team. In the meantime, don’t forget to check your Welcome Pack for one-time codes.

Check your Welcome Pack

Within your Welcome Pack, we’ve sent you two one-time codes to use in the six working days between being approved for Club Rewards, setting up your M&S.com account and the benefit being applied to your account.

Using your one-time codes

Enter your one-time code into the promotion code section at the point of payment. Once the code has been added it’s considered to be used, so adding anything else to your basket after this will mean you’ll need to use another code.